IT maintenance contract: your IT, predictably managed.
With a maintenance contract from NK IT Service, your IT gets attention before something breaks. We monitor your systems, install updates, look after your backups and act as your regular contact – for a fixed, predictable monthly fee. Supporting small and medium-sized businesses in Rastatt and the surrounding region since 2006.
An end to firefighting IT
Without ongoing support, IT usually only gets attention once something has already stopped: a server fails, an update is missing, a backup was out of date. That costs time, patience and, in the worst case, a whole working day. A maintenance contract turns this around – we act ahead of time, before a small issue becomes an outage.
Proactive monitoring
We keep an eye on servers, the network and business-critical services continuously. We often spot irregularities before you notice them at all.
- Server & network monitoring
- Early warning when something looks wrong
- Backup checks
Updates & patches
We keep operating systems, applications and security patches up to date – closing the most common security gap from the outset.
- Security updates installed
- Application & driver maintenance
- Scheduled maintenance windows
Backup checks
A backup is only worth something if it actually runs. We check your backups regularly and test that the data can really be restored.
- Backups checked regularly
- Restore tested
- Fast help when it matters
One regular contact
You are not calling an anonymous hotline but someone who knows your IT. That saves explaining and waiting every single time.
- A personal contact
- Help by remote support & on site
- Short, direct routes
Defined response time
The maintenance contract states how quickly we attend to your request. That way you know exactly where you stand – in writing.
- Agreed service levels (SLA)
- Priority over walk-in customers
- Clear escalation paths
Predictable costs
Instead of unpredictable one-off invoices you pay a fixed monthly fee. That makes IT costs easy to budget and to compare.
- Fixed monthly fee
- Transparent list of services
- No hidden costs
Three levels – matched to your business
Every business is different, so every maintenance contract is slightly different too. The levels below show what is typical. We agree your actual scope and price together after a short look at your IT. The prices shown are non-binding example figures*.
Basic
For small offices that want reliable basic cover without having to look after it themselves.
from €79* / month
- Monitoring of the key systems
- Security updates & patches
- Backup checks
- Support during business hours
- Response by the next working day*
Comfort
Our most popular level for businesses whose work stops without IT. Faster response, more prevention, one regular contact.
from €199* / month
- Everything in “Basic”
- Extended monitoring & alerting
- One personal contact
- Remote support included
- Prioritised response < 24 h*
- Regular IT status report
Premium
For companies with higher demands on availability and security – including forward-looking IT planning.
on request*
- Everything in “Comfort”
- Short, agreed response times (SLA)
- On-site service by arrangement
- Security & backup concept
- Annual IT strategy review
- Forward planning for devices & licences
*All prices and response times are non-binding example figures for guidance and exclude VAT at the statutory rate. The actual scope and price depend on the number and condition of your systems and are agreed individually.
Four steps to managed IT
From the first conversation to ongoing support – no sales pressure and no unnecessary effort on your part.
1 · Conversation
We listen: how do you work, which systems are in use, where does it stall today? That tells us what you actually need.
2 · Stocktake
A short, neutral look at your IT shows where you stand. That way the contract fits your situation exactly – no more, no less.
3 · Fixed quote
You receive a clear scope of services with a fixed monthly fee – transparent, no small print, no surprises.
4 · Ongoing support
We take care of monitoring, updates and support – and remain your regular contact whenever something does come up.
Maintenance contracts – briefly explained
Is a maintenance contract worthwhile for my small business?
What does a maintenance contract from NK IT Service cost?
What is included in the maintenance contract?
Am I tied into a long contract term?
What does a guaranteed response time (SLA) mean?
Does this also work if someone else has looked after our IT so far?
Do you have to be on site all the time?
Ready for IT that simply works?
Let us talk, with no obligation, about the level of support that suits your business. We listen, look at your situation and give you an honest, fixed quote. You can reach us Mo–Fr 09:00–17:00 Uhr on 07222 / 59 49 890.