What does a repair at NK IT Service cost?
That depends on the device and the fault. In our experience most standard repairs come to between roughly €50 and €250. We quote the binding fixed price after the diagnosis – openly and up front, before we start the repair. There are no hidden costs with us.
What does the diagnosis cost?
Diagnosis and fault finding start at €49. For that we establish what is broken and quote you a binding fixed price for the repair – before we begin. That way you know exactly where you stand and can decide at your own pace whether we should go ahead.
Is a repair worth it, or is a new device better?
As a rule of thumb, a repair is worth it as long as it stays well below half the price of a new device – with screen or battery damage that is almost always the case, and it is kinder to the environment as well. If the mainboard or processor has failed, or the device is very old, buying new can be the more economical route. After the diagnosis we advise you honestly.
Is my data safe during the repair?
Your data comes first with us. On request we back it up before every larger repair. We treat your devices carefully and confidentially. With a screen or battery replacement your system is usually left untouched anyway, so nothing is lost.
Can you recover lost or deleted data?
In many cases, yes. With accidentally deleted files, formatted media or faulty hard drives and SSDs the chances are often good. Data recovery never comes with a guarantee, though – we examine your case, give you an honest assessment of the prospects and explain the approach beforehand.
How long does a repair take?
Many repairs are finished within a few days. Common parts such as batteries or screens are often in stock, which speeds things up – sometimes to the same or the next day. If special parts have to be ordered it takes a little longer. We give you the expected timeframe together with the quote.
Do you offer an express service?
Yes, an express service is available for many repairs – often even the same day if the parts are in stock. Just tell us if it is urgent and we will see what can be arranged. Depending on the effort involved, express repairs may carry a surcharge, which we tell you about beforehand.
Which devices and brands do you repair?
We repair PCs, laptops, smartphones, tablets and Macs from all the common manufacturers – including Apple, Samsung, Lenovo, HP, Dell and Google. We also look at older devices. Just tell us briefly which device and which fault is involved and we will check what can be done.
Do I need an appointment first?
You can bring your device in during our opening hours or send it to us. A short enquiry beforehand – by form, phone or e-mail – helps us have the right spare parts ready and get to work for you sooner. Ideally describe the problem briefly when you do.
Can I send my device in by post?
Yes. If you are not based in or near Rastatt, or find it hard to drop by, simply send your device in. After the diagnosis you receive the quote, and once the repair is done we send the device back to you insured. Get in touch and we will arrange the postal route with you.
Is there a warranty on the repair?
We provide the statutory warranty on our repair work and on the spare parts we fit. If the same fault occurs again on the repaired component, we will of course take care of it. Naturally this covers the repair we carried out, not other faults that appear on the device later on.