Fast answers. Honest prices.

The quickest way is by phone on 07222 / 59 49 890, by email to support@nk-it.de or through the contact form at the bottom of this page. Describe your issue briefly – we will come back to you with the next steps. In person you will find us at Rauentaler Str. 22/1 in 76437 Rastatt.

Anything to do with IT and the web: computer, server and network problems, internet and email faults, device repairs – and equally your website: when it is unreachable, shows errors, has been hacked, needs extending or requires bespoke development. Web hosting and domains are part of it too. If your topic is not listed, simply ask.

Transparently, by two simple rules: managed IT support, remote support and on-site visits are billed in 30-minute units, rounded up to the next full unit. Devices you bring to our office (PC, laptop, smartphone, tablet) are repaired at a fixed price – always preceded by a diagnosis from €49, so you know the binding price before we start. Work on websites is billed in the same 30-minute units, unless you have a maintenance contract with us – then the upkeep is covered by that.

The diagnosis costs from €49. We find out what is faulty and give you a binding fixed price for the repair – nothing is repaired until you approve it. That way costs never take you by surprise and you can decide in your own time whether the repair is worth it.

Yes. We repair PCs, laptops, smartphones and tablets from all common manufacturers in our workshop in Rastatt – bring the device in or send it to us. After the €49 diagnosis you receive a binding fixed price. For many devices you can look the price up in advance in our fixed-price calculator on the repair page.

With remote support we connect to your screen over a secured connection – only after you have expressly agreed – and solve many problems straight away, without travelling out. You watch the whole time and can end the session whenever you want. Billing is in 30-minute units, rounded up to the next full unit. Download the software right here: get.teamviewer.com/nkitservice

Only our remote support tool TeamViewer – free for Windows, Mac and Linux, and it does not have to be installed (starting it once is enough). Download it through our official link get.teamviewer.com/nkitservice and tell us the ID and password it shows – then we can help.

Yes, that is one of our core areas. Whether the site is offline, shows error messages, is stuck after an update or has been hacked: we analyse the cause, fix the fault and secure the site. Billing is in 30-minute units, rounded up to the next full unit – with a maintenance contract the work is covered by that. For acute outages a phone call is the fastest way.

Yes. We add new features, pages, forms or interfaces to existing websites and build bespoke solutions – even when the site did not originally come from us. Smaller changes are billed in 30-minute units; for larger extensions you receive a quote with a clearly defined scope beforehand.

Predictable costs. With a maintenance contract your website is looked after within the agreed scope: updates, security, backups and changes are covered instead of being billed individually in 30-minute units. For company IT there are matching maintenance agreements with a named contact. Talk to us – we will put together the right package.

Your data comes first. Remote support only takes place once you have approved it, you see everything and can stop it at any time. Before larger repairs we back up your data on request, and we treat devices and information confidentially. Details on how personal data is processed are in our privacy policy at /en/privacy-policy/.

During our opening hours: Mo–Fr 09:00–17:00 Uhr. By email or through the form you can reach us around the clock – we deal with it at the earliest opportunity. For urgent faults during business hours, calling is the fastest way.