What does setting up and supporting DATEV IT cost?
That depends on how many workstations and clients are involved and on whether you use SmartIT from the cloud or work locally. We start with free advice and a clear quote. As a guide: the initial setup of one workstation, or of Unternehmen online at a client, is often in the low hundreds of euros, and ongoing support is available as a monthly flat rate. You pay transparently and with no hidden costs.
Do you also handle the licences directly from DATEV?
As a rule the practice or the business obtains the DATEV software and cloud services directly from DATEV. We look after the IT around it: setup, connection, secure access, maintenance and training. Which DATEV components you actually need is something we work out together when we advise you – honestly and without pushing anything on you.
Do I need a server of my own for DATEV?
Not necessarily. With DATEV SmartIT the DATEV software runs from the DATEV data centre – without a server of your own, with less maintenance and always up to date. For many small and medium-sized practices that is the simplest and most economical solution. We assess honestly whether cloud or local makes more sense for you.
How does document exchange with Unternehmen online actually work?
Your client scans or photographs documents and uploads them to DATEV Unternehmen online, or forwards emailed invoices straight there. The key data such as date, invoice number and amount is recognised automatically. The practice sees the documents immediately and can process them – entirely without paper folders.
Do my clients need training for this?
A short introduction is usually enough. Uploading documents is deliberately kept simple. We set up Unternehmen online at the client and show the team in a brief training session how documents are captured and passed on. If questions come up later, we remain available – to your clients directly as well.
What happens to our existing paper documents?
You can switch to the digital route at any time without losing anything you already have. From the start, current documents are captured digitally, while older records stay as they are. If you wish, existing documents can be digitised step by step – we advise on what is worth the effort.
How quickly can we reach you if there is a problem?
You have one permanent contact based in Rastatt, close by. We normally respond to enquiries within 24 hours, and faster in urgent cases. Many problems we solve immediately by remote support, and if needed we come to the practice in person.
Is SmartLogin really more secure than the DATEV card?
SmartLogin replaces the card and the USB stick with a sign-in using an app and a QR code. That is not only more convenient, it is also regarded as very secure and protects well against cyber attacks, because no card can be lost or copied. For many applications such as Unternehmen online, SmartLogin is now the recommended route.
Does DATEV IT work from home as well?
Yes. With SmartIT from the cloud in particular you can work from anywhere – in the office, at home or at a client. Access is secured with SmartLogin. We set access up so that it is convenient and protected at the same time, and advise you on the right security settings.
Do you also support general practice IT without any DATEV topics?
Of course. Alongside DATEV we look after your practice IT as a whole: workstations, network, printers, email, Microsoft 365 and IT security. That gives you one contact for everything – which saves coordination and time. Just talk to us about what you specifically need.