Emergency IT service Rastatt: We are at your side straight away.
Server at a standstill, your data suddenly encrypted or important files gone? Stay calm – and do not rush anything. Give us a call: as a local business in Rastatt we respond as quickly as possible, look into it remotely or on site straight away and get your IT running again in an orderly way.
When IT stops, every minute counts
Some faults can wait – these cannot. In the following cases, do not spend time experimenting yourself; pick up the phone straight away.
Encryption & ransomware
Files can no longer be opened, a ransom demand appears on screen? That is an acute security incident.
- Blackmail message on screen
- Files suddenly unusable
- Unfamiliar file extensions everywhere
Server or network down
Nobody can log in, the server is not responding, the network is dead – and the whole business grinds to a halt.
- Server unreachable
- No network or internet access
- Nobody can work any more
Data loss & faulty drives
Important files are gone, the hard disk is clicking or is no longer recognised. Now it comes down to acting fast and correctly.
- Clicking or silent hard disk
- Accidentally deleted files
- Drive no longer recognised
Suspected attack or infection
Odd emails have been opened, a virus scanner is raising the alarm or your accounts are behaving strangely? Better to call once too often.
- Warning from the virus scanner
- Suspicious email attachment opened
- Unusual activity in accounts
What to do in an emergency – and what not to do
The first few minutes often decide how much can be saved. These steps help you keep the damage small until we take over.
Stay calm
Take a moment to breathe. Acting in haste – restarts, deleting, repair attempts of your own – often makes an emergency worse than it is. You are not on your own.
Disconnect the affected device, do not switch it off
If files are encrypted or a virus is suspected, unplug the network cable or switch off Wi-Fi so that nothing spreads any further. With a clicking or damaged hard disk the opposite applies: switch it off at once and stop using it.
Do not overwrite or “repair” anything
Do not install recovery tools and do not run repair wizards – after a hardware fault or an attack they often overwrite exactly what we could still have recovered.
Note down the situation
Briefly write down what has happened: which devices are affected, since when, which message appears? This information helps us assess on the phone straight away what needs to be done.
Call us – we take over
Call our hotline. We go through the first steps with you, connect by remote support (TeamViewer) or come to you on site from Rastatt.
Fast, orderly, honest
In an emergency you do not need promises, you need someone who gets to work and tells you plainly where you stand. That is exactly what we do.
Fast response
One call is enough. We record your emergency straight away, assess the situation with you and tell you what happens next – without an endless loop of hold music.
Remote support or on site
We can often connect to your system directly via TeamViewer and step in immediately. Where that is not enough, we are close by and with you in person quickly.
Contain the damage & secure data
We isolate affected systems, stop the spread and back up whatever can still be backed up – before anything is restored or rebuilt.
Orderly recovery
Recovering data, rebuilding systems cleanly, closing gaps: we bring your IT back into service step by step – and discuss how to avoid the next emergency.
What we promise – and what we do not
In an emergency, trust matters more than any advertising promise. So we say it as it is.
We respond to your emergency call as quickly as possible and do everything to get your IT running again. What we do not promise are unrealistic guarantees: whether encrypted or lost data can be fully recovered depends on the individual case – on what has happened and what was done beforehand. We take a look and tell you honestly what the chances are before any costs arise.
We cannot guarantee a fixed response time in minutes on this page – it depends on the time of day, our workload and the type of emergency. We are happy to set binding response times in a maintenance contract tailored to your business. Just ask us about it.
IT emergencies – answered briefly
The key questions about IT emergencies. When it counts: call first, then act.
How quickly do you respond to an IT emergency?
What should I do straight away in case of encryption or ransomware?
Can you recover encrypted or deleted data?
Do you help remotely or only on site?
In an emergency we are there for you.
Pick up the phone – or tell us briefly online what has happened. We will get back to you as quickly as possible.